These Terms & Conditions govern your use of the ao99 platform, including all casino games, sports betting markets, payment services, bonuses, and account features. Please read this document carefully before registering or placing any wager on ao99. By creating an account or using any service on ao99, you confirm that you have read, understood, and agreed to these Terms in full.
The following cards summarise the most important obligations and entitlements under these ao99 Terms & Conditions. They do not replace the full text below — please read all sections in full.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
By accessing ao99, creating an account, making a deposit, placing a wager, or using any feature of the ao99 platform, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the ao99 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must immediately cease use of the ao99 platform and refrain from creating an account or placing any wager. ao99 reserves the right to modify these Terms at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Terms.
These Terms constitute a legally binding agreement between you and ao99. You confirm that you have the legal capacity to enter into this agreement and that your use of the ao99 platform is for personal, recreational purposes only and not for any commercial or professional gambling activity.
To register an account and use the ao99 platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during the period your account remains active:
ao99 reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification and proof of address. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and the withholding of any pending withdrawal.
Each eligible individual is permitted to hold exactly one ao99 account. The registration of multiple accounts by the same individual — whether using the same or different personal details, payment wallets, mobile numbers, devices, or IP addresses — is strictly prohibited and constitutes a material breach of these Terms.
When registering, you agree to provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, mobile number, and email address. You must notify ao99 promptly of any changes to your registered information by contacting support at [email protected].
ao99 reserves the right to refuse any registration application at its sole discretion and without obligation to provide a reason. Account registration does not create any entitlement to bonuses, promotions, or services unless expressly stated by ao99 at the time of registration.
Players are responsible for the accuracy of all information submitted during and after registration. ao99 accepts no liability for losses or delays arising from inaccurate account details provided by the Player, including incorrect payment wallet numbers that result in misdirected withdrawal funds.
You are solely responsible for maintaining the confidentiality of your ao99 account credentials, including your username and password. You must not share your login details with any third party, allow any other person to access or use your account, or use another person's account under any circumstances.
ao99 will treat all activity carried out using your account credentials as authorised by you, unless you have previously notified ao99 in writing that your credentials may have been compromised. You must contact ao99 support immediately if you suspect unauthorised access to your account.
ao99 uses 256-bit SSL encryption to protect data in transit and applies industry-standard security measures to protect stored account data. However, ao99 cannot guarantee absolute security against all threats and accepts no liability for losses arising from unauthorised access that result from your failure to secure your own account credentials.
ao99 may, at its discretion, require additional authentication steps for login or withdrawal, including one-time passwords sent to your registered mobile number, as part of its fraud prevention and player protection programme.
ao99 accepts deposits in Bangladeshi Taka (৳) via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional payment methods may be introduced or withdrawn at ao99's discretion without prior notice.
The minimum deposit amount at ao99 is ৳200 per transaction. Maximum deposit limits per transaction and per day may apply depending on your chosen payment method and account verification status. ao99 will communicate applicable limits through the Cashier interface.
Deposits are generally credited to your ao99 account balance instantly upon confirmation of receipt from the payment provider. In the event of a delay, players should contact ao99 support with transaction reference details. ao99 does not charge fees on deposits; however, your payment provider may apply their own transaction charges.
ao99 only accepts deposits made from payment accounts held in your own name. Third-party deposits — where the sender of funds is not the registered account holder — are strictly prohibited. ao99 reserves the right to void balances and close accounts where third-party funding is detected.
ao99 does not accept deposits made with proceeds from illegal or fraudulent activity. By depositing funds, you confirm that all funds are legitimately owned by you and are free from any third-party claim.
Withdrawal requests at ao99 are processed to the same payment method used for the Player's most recent deposit, subject to the availability of that method for outgoing transfers. Withdrawals are denominated exclusively in Bangladeshi Taka (৳).
Before ao99 processes a first withdrawal request, the Player must successfully complete the KYC verification process by submitting a valid government-issued photo identification document (such as a National ID Card or Passport) and, where required, proof of residential address. ao99 will notify Players of any outstanding verification requirements through the Cashier or by email.
Withdrawal requests are subject to the following standard processing conditions:
ao99 reserves the right to withhold or delay withdrawal payments where fraud, bonus abuse, or a breach of these Terms is suspected, pending the outcome of an internal investigation. Players will be informed of any such withholding and given a reasonable opportunity to provide clarifying information.
ao99 may from time to time offer welcome bonuses, reload bonuses, free spins, cashback offers, Loyalty Program rewards, and other promotional incentives to registered Players. Each promotion is subject to specific terms and conditions communicated at the time of the offer, which supplement these general Terms.
The following general conditions apply to all ao99 bonuses unless the specific promotion terms state otherwise:
ao99 reserves the right to modify, suspend, or withdraw any promotional offer at any time. Players who have already opted into an active promotion will be given reasonable notice of any material change to that specific offer.
All casino games available on ao99 are provided by certified third-party game studios, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Habanero, Jili, Ezugi, and Play'n GO. Each game operates according to the specific rules published by its respective provider. Players are responsible for familiarising themselves with the rules of each game before wagering.
ao99 only hosts games that use certified Random Number Generator (RNG) technology or, in the case of live dealer games, operate under the oversight of certified live gaming studios. ao99 does not manipulate game outcomes and has no ability to alter the RNG or live game results of any third-party game content hosted on the platform.
In the event of a technical malfunction or disconnection during a game round, ao99's policy is as follows:
ao99 accepts no liability for any losses incurred as a result of game malfunctions, network failures on the Player's side, or interruptions to the Player's internet connection during game play.
ao99 offers sports betting markets on cricket — including the BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures — as well as football, kabaddi, virtual sports, and other markets published on the ao99 sports betting interface.
All sports bets are placed at the odds displayed at the time the wager is confirmed. ao99 reserves the right to adjust odds at any time prior to bet confirmation. Once a bet has been accepted and confirmed, the agreed odds are locked for that wager.
The following conditions apply specifically to sports betting on ao99:
The following conduct is strictly prohibited on the ao99 platform and constitutes a material breach of these Terms, which may result in immediate account suspension, permanent closure, and forfeiture of balance without recourse:
ao99 is committed to promoting responsible gaming and takes its duty of care to all Players seriously. Gambling is intended to be an enjoyable form of adult entertainment, and ao99 actively supports players who may need assistance managing their gaming activity.
The following responsible gaming tools are available to all registered ao99 Players free of charge:
ao99 strongly encourages any Player who feels that their gambling activity is causing financial, psychological, or social harm to seek assistance and to make use of the responsible gaming tools available on the platform. For further guidance, visit the Responsible Gaming page.
All intellectual property on the ao99 platform — including but not limited to the ao99 brand name, logo, platform design, user interface, software, graphics, and written content — is the exclusive property of ao99 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ao99 platform for personal, non-commercial recreational purposes only. This licence does not permit you to copy, reproduce, modify, distribute, transmit, display, publish, or create derivative works from any ao99 content without the prior written consent of ao99.
Game content, including game graphics, sounds, and mechanics, is the intellectual property of the respective game studio providers and is licensed to ao99 for display on the platform. Any unauthorised reproduction or use of game content is a breach of both these Terms and the applicable third-party intellectual property rights.
To the fullest extent permitted by applicable law, ao99 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the ao99 platform, including but not limited to lost profits, lost data, or loss of goodwill.
ao99's total aggregate liability to any Player in respect of any claim arising from or related to these Terms or the ao99 platform shall not exceed the total real-money deposits made by that Player to their ao99 account in the 30-day period immediately preceding the event giving rise to the claim.
ao99 does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. ao99 takes reasonable steps to maintain platform availability and security but accepts no liability for losses arising from downtime, technical failures, or security breaches outside its reasonable control.
Nothing in these Terms shall exclude or limit ao99's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
ao99 collects, processes, and stores Player personal data in accordance with its Privacy Policy, which is published on the ao99 platform and incorporated into these Terms by reference. By registering an ao99 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
ao99 uses Player data for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming monitoring, and the delivery of platform services and promotions. ao99 does not sell Player personal data to unaffiliated third parties for marketing purposes.
Players may request access to, correction of, or deletion of their personal data by contacting ao99 at [email protected], subject to ao99's legal obligations to retain certain data for regulatory and fraud prevention purposes.
ao99 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via a notice posted on the ao99 platform, by email to the address registered to the Player's account, or by both methods. Non-material changes (such as typographical corrections, clarifications that do not alter Player rights or obligations) may be made without specific notification.
Amendments take effect from the date of publication on the ao99 platform. Your continued use of the ao99 platform following the publication of any amendment constitutes your full acceptance of the revised Terms. If you do not accept the revised Terms, you must cease use of the platform immediately and request account closure by contacting ao99 support.
These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the general principles of international online gaming law as applied to the ao99 platform.
In the event of a dispute between a Player and ao99, the Player must first submit the dispute to ao99 through the internal complaints process by contacting [email protected] with full details of the complaint. ao99 will acknowledge receipt within 48 hours and endeavour to resolve the complaint within 14 business days.
If a dispute cannot be resolved through the internal complaints process, both parties agree to seek resolution through good-faith negotiation before pursuing any other remedy. ao99 is committed to fair and transparent resolution of all Player complaints.
These Terms are written in English. In the event of any discrepancy between the English version of these Terms and any translated version, the English version shall prevail.
If you have any questions regarding these Terms & Conditions, wish to submit a complaint, or need to contact ao99 for any account-related matter, please use the following contact details:
ao99 does not provide support via telephone. All communications must be submitted in writing via the in-platform live chat or by email to [email protected]. This ensures a clear record of all support interactions for the protection of both the Player and ao99.
Our support team is available 24/7 to assist with any questions about these Terms, your account, or the ao99 platform. You can also explore our FAQ page for quick answers to common questions.