Help Centre

ao99 Frequently Asked Questions

Everything Bangladeshi players need to know about ao99 — from opening your account and depositing via bKash or Nagad, to understanding bonus wagering requirements, cricket betting markets, and responsible gaming tools.

25 Questions Answered English Content bKash & Nagad Covered Cricket & Slots 18+ Only

This FAQ page is ao99's comprehensive support reference for players across Bangladesh. Whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi, the answers below address the real questions our players ask most frequently — covering account setup, payment methods, game rules, bonuses, and player safety. If your question is not answered here, contact the ao99 support team at [email protected] at any time, day or night.

Account & Registration
Step-by-step guidance on signing up, completing KYC verification, resetting passwords, and managing your ao99 account settings securely.
Deposits & Withdrawals
Clear answers on bKash, Nagad, Rocket, Upay, and bank transfer limits, processing times, minimum amounts, and fee structures in BDT (৳).
Games & Gameplay
Details on cricket betting markets for BPL and IPL, slot RTP figures, live casino tables, mobile compatibility, and fair play certification.
Bonuses & Promotions
How the ao99 welcome bonus works, what wagering requirements mean in practice, bonus expiry rules, and how the Loyalty Program rewards regular players.
Safety & Responsible Gaming
Information on platform security, data protection, the 18+ age requirement, self-exclusion, deposit limits, and access to external gambling support resources.
24/7 Support
ao99's English-language support team is available around the clock via live chat and email, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
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Section 1: Account & Registration

Creating an ao99 account takes less than two minutes. Visit the ao99 website, click the registration button, and fill in your username, email address, mobile number, and a secure password. You must be at least 18 years old and a resident of Bangladesh to register. Once submitted, a verification link is sent to your email — click it to activate your account and start playing.

ao99 requires a valid government-issued photo ID for KYC verification before your first withdrawal. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driver's licence. You will also need to submit a selfie holding the document. KYC is typically reviewed and approved within 24 hours on business days.

No. ao99 strictly permits one account per player, per household, and per device. Duplicate accounts are a violation of the Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any pending balances. If you have lost access to your existing account, contact support at [email protected] to recover it rather than creating a new one.

Use the "Forgot Password" link on the ao99 login page. Enter your registered email address and ao99 will send a password reset link within a few minutes. Check your spam folder if it does not appear in your inbox. The reset link expires after 30 minutes for security reasons. If you still cannot access your account, contact the support team via live chat or email.

To permanently close your ao99 account, contact the support team at [email protected] with a written request from your registered email address. Any remaining balance will be withdrawn to your verified payment method before the account is closed. Note that permanent closure is different from self-exclusion — if gambling is a concern, a self-exclusion period is often the more appropriate option.
Section 2: Deposits & Withdrawals

bKash deposits on ao99 are credited instantly in the vast majority of cases. Once you complete the bKash payment from your mobile wallet, your ao99 account balance updates within seconds. If a deposit has not appeared after 10 minutes, take a screenshot of the bKash transaction confirmation and send it to [email protected] for immediate manual review.

The minimum deposit on ao99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimums may vary slightly depending on the sending bank. There is no maximum deposit limit imposed by ao99, though your individual bKash or Nagad wallet transaction limits set by your mobile operator will still apply.

Yes, Nagad is a fully supported deposit and withdrawal method on ao99. To deposit via Nagad, navigate to the Cashier section of your ao99 account, select Nagad, enter the amount, and follow the on-screen payment instructions. Nagad deposits are processed instantly. ao99 also supports Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi payment options.

The minimum withdrawal on ao99 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and bank transfers. Withdrawals below this threshold cannot be processed. There is no fee charged by ao99 on standard withdrawals, though your bank or mobile operator may apply their own transaction fees depending on your account type.

ao99 processes withdrawal requests within 1 to 24 hours for verified accounts. Mobile wallet withdrawals via bKash and Nagad are typically completed within 1 to 4 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank may take up to 24 hours due to inter-bank processing schedules. First-time withdrawals may take slightly longer pending final KYC confirmation.

ao99 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may charge their own transaction fees as per their standard rate schedule. ao99 recommends checking your bKash or Nagad app for current transfer rates, as these are set by the operators and are outside ao99's control.
Section 3: Games & Gameplay

Yes, ao99 offers a comprehensive cricket betting market that covers BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international bilateral series featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, top bowler, total runs, and live in-play betting during matches. All markets are quoted in BDT (৳) and settle in real time.

ao99 hosts hundreds of slot titles from providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles include Wild Bandito, Sweet Bonanza, Gates of Olympus, and Book of Dead. Slots are available on desktop and mobile browsers with no download required. You can filter games by provider, volatility, or minimum bet to find titles that suit your playing style and budget.

ao99 features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time games with professional human dealers. Available live games include Baccarat, Blackjack, Roulette, Teen Patti, Dragon Tiger, and Andar Bahar. Live casino tables operate 24 hours a day and stream in high definition. Bets are placed in BDT (৳) and results are determined by live dealer actions, not software RNG.

ao99 is fully optimised for mobile browsers on Android and iOS devices. The entire platform — including slots, live casino, sports betting, and account management — is accessible through your phone's browser without downloading any app. The responsive design adapts to screen size automatically, providing a smooth experience on both budget Android handsets and high-end smartphones widely used across Dhaka, Chittagong, and Sylhet.

RTP percentages on ao99 slots vary by game and are set by the game providers, not by ao99. Most Pragmatic Play titles available on ao99 carry an RTP between 95% and 97%. You can check the RTP of any individual slot by clicking the game information or paytable icon before or during play. ao99 does not alter the RTP of any certified game from its providers.
Section 4: Bonuses & Promotions

ao99 offers a welcome bonus for newly registered players on their first deposit. Bonus terms — including the percentage match, maximum bonus amount in ৳, and eligible games — are displayed on the Promotions page at the time of your first deposit. Bonuses are credited to your account automatically once the qualifying deposit clears and are subject to the wagering requirements stated in the current promotion terms.

Wagering requirements on ao99 bonuses specify how many times you must bet the bonus amount before any resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before requesting a withdrawal of bonus-derived funds. Specific wagering multipliers vary by promotion — always read the current bonus terms before opting in.

The ao99 Loyalty Program rewards regular players with points earned on every real-money bet placed across casino games and sports betting. Accumulated points unlock higher loyalty tiers, each carrying progressively better rewards such as reload bonuses, cashback on losses, faster withdrawal processing, and dedicated account management. Points are tracked automatically and visible in your account dashboard.

Yes, ao99 bonuses carry an expiry window from the date they are credited to your account. If the wagering requirement is not completed within this period, the bonus and any associated winnings are forfeited automatically. The exact expiry duration is stated in each individual promotion's terms. ao99 recommends reading bonus terms carefully before activating any offer to avoid unexpected forfeiture.

No. Bonus funds on ao99 are locked for withdrawal until the full wagering requirement attached to that bonus has been met. You may withdraw your original deposited cash balance at any time, but doing so may cancel any active bonus and forfeit the associated bonus funds. ao99 advises keeping your deposit and bonus activity separate in your mind until the wagering is complete.
Section 5: Safety & Responsible Gaming

ao99 operates with SSL encryption across the entire platform, protecting all data transmitted between your device and the servers. Player funds are held in segregated accounts separate from operational funds. Game outcomes in the casino are certified for fairness by independent testing. ao99 does not store raw payment credentials — all transactions are processed through the secure APIs of bKash, Nagad, and other payment partners.

ao99 collects only the personal data necessary to operate your account and comply with platform requirements. Your information is never sold to third parties. Data is stored on secure, encrypted servers and access is restricted to authorised personnel only. For full details on data collection, retention, and your rights, refer to the ao99 Privacy Policy page at ao99.club/privacy-policy.

The minimum age to register and play on ao99 is 18 years. This is a strict, non-negotiable requirement. Age verification is conducted as part of the KYC process and any account found to belong to a player under 18 will be closed immediately, with funds returned to the source payment method. ao99 is an adults-only platform and actively works to prevent underage access.

ao99 provides deposit limits, loss limits, session time-outs, cooling-off periods, and self-exclusion options through the Responsible Gaming section of your account settings. Deposit and loss limits take effect immediately and cannot be increased for a mandatory cooling-off period. Self-exclusion locks your account for a minimum of six months. You can also contact support at [email protected] to activate any restriction instantly.

If you feel that gambling is negatively affecting your finances, relationships, or mental well-being, stop playing immediately and contact ao99 support at [email protected] to activate a self-exclusion or cooling-off period. ao99's responsible gaming team is available 24/7 and will respond without judgment. External support is also available through Kaan Pete Roi and Gamblers Anonymous, both of which provide confidential assistance.
Responsible Gaming Commitment

ao99 is committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. If you need help managing your play, our responsible gaming tools are available at any time — no questions asked. For guidance beyond ao99's own tools, visit the Responsible Gaming page for a full list of self-help resources. 18+ only. Play within your means.

Still Have Questions?

Our English-language support team is available 24/7 to help players across Bangladesh — from Dhaka to Cox's Bazar. Reach us any time at [email protected], or explore more of what ao99 has to offer below.

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